Hi,

I see the screenshot and i have a suggestion : for the statistics , say me if we can have the principe of statistics for one company . You show for all companies and that is interesting to follow for every one company (specialy for the total weight files used.

The “people” report / hours spent is very helpful, however since we are a large organization we typically need to see this by department or work group more than per individual.

Our filters are setup that way, where we had reporting setup in AC per department. A department head would run the report of all open tickets in their department and then drill down to the user. For instance we have 3 development teams and I need to see the status of team one with 5 developers and see the workload. They are actually involved in 1 primary project and 2 smaller projects at the same time…

I understand that grouping would be a problem… Unless you could follow (use) the filters that are setup through the “Assignments” section of AC (Thats how we do it).

We create a filter named “Department X” and use the “Show assignments” Assigned to: “Selected users”….

We add all the users in that department/group to that filter and now run reports on their activities as a group.