Continuous improvements make customers happy
Incremental and consistent improvements can lead to great victories. That’s what I wrote on my personal blog moments ago. Here is a list of recent improvements we made to PlannerX.
Bookmarklet works in IE8
We announced PlannerX bookmarklet last week. The bookmarklet lets you open PlannerX right in your Basecamp page. This makes updating your plans super quick and easy. We had a small issue that prevented it from working in IE8 (thanks Stephanie for reporting it!). We fixed that and even added a visual guide about setting up the bookmarklet with IE8. Enjoy!
Login problems solved
Few customers mentioned they could not login to PlannerX despite making sure everything was setup correctly – username, password, URL, API access – everything. This was a puzzling problem, but we could solve it in minutes once we got access to the problematic account. It was actually our mistake. We forgot to handle dashes in Basecamp sub domains in a recent upgrade. It’s now fixed and working fine.
Easier login form
While we were on the login functionality, we also made a small usability improvement to the login form. You now don’t have to enter your full Basecamp URL. Just enter the initial company name / sub-domain part. .basecampq.com
is added already. This will even make it easier for people to understand what they need to enter in that field! Here’s how the revised login form looks.
Bug with new task saving solved
I am glad not many customers noticed this 😉 We had a jarring bug that wouldn’t save a new task if both the milestone and todo list were also freshly created. It was another quick fix, but a significant one!
How do all these small improvements measure up?
Here’s what Ben Thomas, a PlannerX customer had to say:
WAHOO!
Fantastic response.
Thank you ever so much. Wonderful.
That is brilliant. Thank you.Ben
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