Apps Magnet » support https://www.appsmagnet.com activeCollab Modules, Training and Consulting that make it more productive and enjoyable! Fri, 06 May 2016 05:28:10 +0000 en-US hourly 1 https://wordpress.org/?v=4.2.38 Acknowledgement Autoresponder – Making Support Better https://www.appsmagnet.com/acknowledgement-autoresponder/ https://www.appsmagnet.com/acknowledgement-autoresponder/#comments Tue, 21 Oct 2014 12:54:22 +0000 https://www.appsmagnet.com/?p=14402 Receiving a support ticket is your biggest opportunity to get into a deeper relationship with your customer. While most of the businesses/ support guys take it as an issue and tend to repel it. It is by far the best medium to gain loyal customers.

Double Edged Sword

How you handle a support ticket can make or break your relationship with your customer. Obviously, the customer is facing an issue and he has dropped in a ticket hoping for a quick relief/ reply. And by quick I mean faster the better….

Playing it Safe

So, in order to ensure that you don’t go wrong and your client gets the quickest reply that would beat even the best support guy on your team, we have implemented a quick auto responder in the Task Plus Module.

What it does?

It simply sends an acknowledgement auto responder reply to every ticket that is sent to you by your customer. It may seem really trivial but the assurance that it can leave on your customers mind is immense. A simple liner ” Your ticket has been received and the issue is being taken care off” can soothe a lot of frustrated customer nerves.

The Technical Working

Now, admin can set the acknowledgement message to their customer for successful creation of support ticket. We have made it optional. Such that admin will have choice to enable/ disable this feature.

This option can be set from Administrator > Tasks Plus Settings panel. See the below screen shot.

Acknowledgement Message

Acknowledgement Message

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